TERMS & CONDITIONS
TERMS & CONDITIONS
BOOKING AND REFUND POLICY
- All guests must be of at least 18 years of age to be able to check-in at the Hotel
- It is mandatory for guests to present valid photo identification at the time of check-in. According to Government regulations, a valid Photo ID has to be carried by every person staying at the hotel.
- The identification proofs accepted are Passport, Aadhar Card, Driving License and Voter ID card. PAN Card is not accepted as a valid ID Card.
- Advance taken at the time of reservations is strictly non-refundable.
- Non resident guests are not allowed inside the rooms. In case you want to invite someone, you can meet with them in the common areas.
- Guest are responsible for their own personal belongings.
- Should any action by a guest be deemed inappropriate by the Hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
- Right to admission is reserved.
BOOKING EXTENSION POLICY
- Extension of the stay would be provided on current room rates and are subject to availability.
- Current room rates may be different from the rates at which the rooms were booked.
CANCELLATION POLICY
If cancelled 2 weeks in advance full refund.
If cancelled less than 2 weeks in advance no refund.
CHECK-IN AND CHECK-OUT POLICY
- Standard Check-In time is 02:00 PM
- Standard Check-Out time is 12:00 PM
- Early Check-In and Late Check-Out is subject to availability & Chargeable and discretion of the Hotel.
- However please feel free to hang around in our common areas during that time.
GENERAL PROVISIONS
- By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
- The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
- The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
- You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
- The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.0
Policy
Last updated on 10 December 2019.
hotel the Canadian Cottages or “we” respects the privacy of visitors to its website. We ensure that the information you make available to us will be treated as confidential.
This privacy policy is applicable to products, mobile applications, services and website at www.hotelgrandhill.in(“Website“) (altogether “Services”) of hotel the Canadian Cottages and explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. You must be aware of the fact that hotel the Canadian Cottages is not responsible for the privacy policy of other sites and third parties. By using the Services, you acknowledge that you accept the privacy policy.
What personal information does hotel the Canadian Cottages collect and why?
The personal information that we may collect about you broadly falls into the following categories:
– Information that you provide voluntarily
Certain parts of our Services may ask you to provide personal information voluntarily: for example we may request your contact details such as full name, telephone number, email address, and date of birth, as necessary, in order to correspond with you or to process and ensure your booking, to register an account with us, provide the services and information you request such as details about your booking, have an emergency contact number for you in case needed, to subscribe to marketing communications from us, and/or to submit enquiries to us. You may also need to provide your billing information (such as credit card number, cardholder name and expiration date) to make a payment.
Temple Rd, McLeod Ganj, Dharamshala, Himachal Pradesh 176219
Contact No. Mobile :
Website : www.hotelgrandhill.in
Email : info@hotelgrandhill.in
Children Policy:-
1. child from age 1 to 10 years will be charged INR 500 + Taxes without an extra bed.
2. Children from age 1 to 10 years can be accommodated with an Extra persons charge including Breakfast and an extra bed.
Cancellation policy
If cancelled 4 weeks in advance full refund.
If cancelled 2 weeks in advance full refund.
If cancelled less than 2 weeks in advance no refund.